When you order a product from Steller, we begin processing your order as quickly as possible, but please remember that craft takes time! We will update you about any substantial delays (in excess of 2 weeks), and we can issue a refund if necessary. With our 30 day return policy, you can be sure you'll love your new floor.
If you have changed your mind about your purchase, or if you're dissatisfied with our products, you'll have 30 days after delivery to return your floor for a refund. Customers must pay for return shipping, and we are happy to accept items that haven't been altered after delivery. That means we won't provide refunds for damaged or modified flooring boards or plastic clips.